At Book My Club, we are committed to providing our customers with high-quality books and excellent service. We understand that there may be instances when you need to return a product or request a refund. This Refund Policy explains the conditions, procedures, and rights related to returns and refunds, in compliance with UK consumer protection laws.
1. General Information
This Refund Policy applies to all purchases made through Book My Club, including domestic (United Kingdom) and international orders.
We aim to ensure customer satisfaction and handle all refund requests promptly and fairly.
All refund requests are subject to verification and compliance with the terms outlined below.
2. Eligibility for Refunds
You may be eligible for a refund or exchange if:
The item is damaged, defective, or incorrect.
The item does not match the description provided on our website.
You received the wrong item or an incomplete order.
Please note: Refunds are not available for books that have been used, damaged, or altered after delivery, unless the issue is due to an error on our part.
3. Return Process
To initiate a return or refund:
Contact our Customer Service Team within 14 days of receiving your order using the contact details below. Provide your order number and a description of the issue.
Receive Return Instructions from our team, including the return address and any specific packaging requirements.
Ship the Item Back securely. You may be responsible for return shipping costs unless the return is due to our error.
Inspection and Approval: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Address: 76 Glenurquhart Rd, Inverness IV3 5PA, United Kingdom
4. Refunds
Approved refunds will be processed using the original payment method.
Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.
In some cases, partial refunds may be issued for items that are only partially used or damaged.
5. Exchanges
Exchanges are possible for items that are damaged or incorrect.
Contact our Customer Service Team to arrange an exchange.
We will provide instructions on shipping the original item and sending the replacement.
Exchanges are subject to availability of the replacement item.
6. Shipping Costs
Standard shipping costs are non-refundable, except in cases where the refund is due to our error (e.g., wrong or defective item).
Customers are responsible for shipping costs when returning items unless otherwise specified.
7. Legal Compliance
This Refund Policy complies with UK consumer rights regulations, including the Consumer Rights Act 2015. Customers in the United Kingdom are entitled to:
Receive goods that are as described, of satisfactory quality, and fit for purpose
Request a refund, repair, or replacement if goods fail to meet these standards
8. Contact Information
If you have any questions or concerns regarding refunds, returns, or exchanges, please contact our Customer Service Team:
